return policy

Thank you for shopping at nope.! We hope you love your purchase, but if you are not entirely satisfied, we're here to help.

To initiate a return, please contact us at me@say-nope.com with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed with the return. Certain customized products are not eligible for return.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you need to exchange an item for a different one, please contact us at me@say-nope.com. We will provide you with instructions on how to return your item and process the exchange.

If you have any questions on how to return your item to us, contact us at me@say-nope.com.